2-way Zendesk Slack Integration

Automate support, operations, and IT workflows with a 2-way sync between Zendesk tickets and Slack conversations.

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Conversational ticketing use cases:

IT and Ops Service Desk

For IT and Operations teams, Halp allows employees to open and respond to tickets directly in Slack. Your team can triage tickets and build automated reporting and workflows.
Halp for IT and Ops Teams

Customer Channels in Slack

If you're utilizing Slack channels or a Slack community to engage your best customers, Halp ensures issues are tracked, assigned, and answered. Tickets from all customers flow into a triage channel to be prioritized.
Halp for Customer Channels

IT Consultants and MSPs

If you're an IT Consultant or MSP providing IT support to many companies, Halp allows clients to open tickets from multiple Slack workspaces. Your team can answer and report from one central system.
Halp for Consultants / MSPs
case studies

Trusted By Customer Support And IT Leaders

“We were able to implement and maintain a 15 min SLA for our urgent tickets while maintaing a 97% CSAT!”

Giovanni Laurelli, Customer Service Team Manager, Breather

"We use Halp for escalations. Prior to this, we missed out on a lot of notes and troubleshooting within the ticket itself.

We're now able to capture all information in a much more organized and timely manner. I highly recommend Halp's Zendesk Slack integration to any and all teams dealing with escalations!"

Krista Wojciechowski, Customer Experience Manager, Rachio

“With a few clicks, we were able to get folks creating Zendesk tickets in Slack in under an hour.

It lets our people communicate with us on the platform they love while creating tickets in the platform we love. Highly recommend to anyone using Slack and Zendesk, it’s made my life a million times easier."

Kris Monier, IT Manager, Trendkite

Streamline operations by connecting Zendesk and Slack