Conversational Ticketing For Ops Teams That Love Slack

Assign, prioritize, and answer requests from Slack with ease.
Improve response times, employee happiness, and productivity.
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Trusted by IT and Ops Teams at Growing Startups and Large Enterprises

"It's a great tool. We really needed something to help us track our support work and it's delivered on that since day one."
"With just a few clicks we were able to get up and running and get folks creating tickets in Slack in under an hour."
"Halp is a great product. It's been a huge improvement from our previous ticketing system."
"It's been so long that I've been looking for something like this. It's fantastic."
Tickets in Halp are more open, conversational, and rewarding. Halp is a true win-win platform for the modern organization.
"Love the improved workflow for our team and the easy reporting. Creating tickets from DMs is my killer feature."
"A must have for any IT Department trying to figure out how to prioritize support requests coming in via Slack!"
“Props for building a tool that doesn't require any training to use. It's not often I see the team excited to use a product, but they love Halp.”
"We were able to implement and maintain a 15 min SLA for our urgent tickets while maintaining a 97% CSAT!"

Conversational ticketing use cases:

IT and Ops Service Desk

For IT and Operations teams, Halp allows employees to open and respond to tickets directly in Slack. Your team can triage tickets and build automated reporting and workflows.
Halp for IT and Ops Teams

Customer Channels in Slack

If you're utilizing Slack channels or a Slack community to engage your best customers, Halp ensures issues are tracked, assigned, and answered. Tickets from all customers flow into a triage channel to be prioritized.
Halp for Customer Channels

IT Consultants and MSPs

If you're an IT Consultant or MSP providing IT support to many companies, Halp allows clients to open tickets from multiple Slack workspaces. Your team can answer and report from one central system.
Halp for Consultants / MSPs

Turn any Slack message into an Answer to automate recommendations for repetitive questions

Works standalone or integrates with the systems your team already uses.

Jira & Jira Service Desk Integration

2-way sync comments, fields, and forms with multiple Jira projects.
Jira Integration

Zendesk Support Integration

2-way sync comments, fields, and forms with Zendesk.
Zendesk Integration

ServiceNow Integration

2-way sync comments, fields, and forms with ServiceNow.
ServiceNow Integration

Halp Standalone

Don't have a ticketing system? Use Halp's powerful ticketing platform.
Explore Halp's Web App

Our investors

The benefits of conversational ticketing

Automate your day with powerful workflows

Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.

Add ticket followers to streamline approvals

Add a manager or outside email address to a ticket so they can see its history and easily reply and quickly complete approvals.

Get notified about ticket updates directly in Slack

The assignee and end-user are notified about ticket updates directly in Slack to ensure fast resolution times.

Customize fields, statuses,
and forms.

Streamline operations with easily customizable settings to make Halp fit your team.

Actionable reporting on team performance

Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important categories and fields.

Easily accept and answer email based tickets

Employees can submit tickets via email. These tickets route to Slack-based triage channels to keep your team working in one place.

Manage and search tickets in
the web

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

Improve response times and employee satisfaction

Define flexible SLAs to measure and improve response and resolution times. Employees can easily rate ticket satisfaction from Slack.

Bring conversational ticketing to your  team today

Add to Slack
Not a Slack admin? Test in our Sandbox