Conversational Ticketing For Ops Teams That Love Slack
Assign, prioritize, and answer requests from Slack with ease.
Improve response times, employee happiness, and productivity.
Trusted by IT and Ops Teams at Growing Startups and Large Enterprises
"It's a great tool. We really needed something to help us track our support work and it's delivered on that since day one."
"With just a few clicks we were able to get up and running and get folks creating tickets in Slack in under an hour."
"Halp is a great product. It's been a huge improvement from our previous ticketing system."
"It's been so long that I've been looking for something like this. It's fantastic."
Tickets in Halp are more open, conversational, and rewarding. Halp is a true win-win platform for the modern organization.
"Love the improved workflow for our team and the easy reporting. Creating tickets from DMs is my killer feature."
"A must have for any IT Department trying to figure out how to prioritize support requests coming in via Slack!"
“Props for building a tool that doesn't require any training to use. It's not often I see the team excited to use a product, but they love Halp.”
"We were able to implement and maintain a 15 min SLA for our urgent tickets while maintaining a 97% CSAT!"
The first help desk built for today's conversational world.
Conversational ticketing use cases:
Halp for IT and Ops Teams
IT and Ops Service Desk
For IT and Operations teams, Halp allows employees to open and respond to tickets directly in Slack. Your team can triage tickets and build automated reporting and workflows.
Halp for Customer Channels
Customer Channels in Slack
If you're utilizing Slack channels or a Slack community to engage your best customers, Halp ensures issues are tracked, assigned, and answered. Tickets from all customers flow into a triage channel to be prioritized.
Halp for Consultants / MSPs
IT Consultants and MSPs
If you're an IT Consultant or MSP providing IT support to many companies, Halp allows clients to open tickets from multiple Slack workspaces. Your team can answer and report from one central system.
Turn any Slack message into an Answer to automate recommendations for repetitive questions
Works standalone or integrates with the systems your team already uses.
Jira & Jira Service Desk Integration
2-way sync comments, fields, and forms with multiple Jira projects. Jira Integration
Zendesk Support Integration
2-way sync comments, fields, and forms with Zendesk.
The benefits of conversational ticketing
Automate your day with powerful workflows
Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.
Add ticket followers to streamline approvals
Add a manager or outside email address to a ticket so they can see its history and easily reply and quickly complete approvals.
Get notified about ticket updates directly in Slack
The assignee and end-user are notified about ticket updates directly in Slack to ensure fast resolution times.
Customize fields, statuses,
Streamline operations with easily customizable settings to make Halp fit your team.
Actionable reporting on team performance
Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important categories and fields.
Easily accept and answer email based tickets
Employees can submit tickets via email. These tickets route to Slack-based triage channels to keep your team working in one place.
Manage and search tickets in
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Improve response times and employee satisfaction
Define flexible SLAs to measure and improve response and resolution times. Employees can easily rate ticket satisfaction from Slack.
Bring conversational ticketing to your team today