Conversational Ticketing For Ops Teams That Love Slack
Assign, prioritize, and answer requests from Slack with ease.
Improve response times, employee happiness, and productivity.
The first help desk built for today's conversational world.
Conversational ticketing use cases:
Halp for HR, IT, and Ops Teams
IT, HR, Ops Service Desk
For IT, HR, and operations teams, Halp allows employees to open and respond to tickets directly in Slack. Your team can triage tickets and build automated reporting and workflows.
Halp for Customer Channels
Customer Channels in Slack
If you're utilizing Slack channels or a Slack community to engage your best customers, Halp ensures issues are tracked, assigned, and answered. Tickets from all customers flow into a triage channel to be prioritized.
Halp for Consultants / MSPs
IT Consultants and MSPs
If you're an IT Consultant or MSP providing IT support to many companies, Halp allows clients to open tickets from multiple Slack workspaces. Your team can answer and report from one central system.
Turn any Slack message into an Answer to automate recommendations for repetitive questions
Works standalone or integrates with the systems your team already uses.
Jira & Jira Service Desk Integration
2-way sync comments, fields, and forms with multiple Jira projects. Jira Integration
Zendesk Support Integration
2-way sync comments, fields, and forms with Zendesk.
Trusted by IT and Support Teams
"With just a few clicks we were able to get up and running and get folks creating tickets in Slack in under an hour."
"Halp is a great product. It's been a huge improvement from our previous ticketing system."
“Props for building a tool that doesn't require any training to use. It's not often I see the team excited to use a product, but they love Halp.”
"We were able to implement and maintain a 15 min SLA for our urgent tickets while maintaining a 97% CSAT!"
"A must have for any IT Department trying to figure out how to prioritize support requests coming in via Slack!"
"Love the improved workflow for our team and the easy reporting. Creating tickets from DMs is my killer feature."
Bring conversational ticketing to your team today