The benefits of 
conversational ticketing

• 

  Automate your day with powerful workflows

  Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.

• 

  Manage requests from multiple Slack workspaces & Microsoft Teams instances

  Install the Halp app in each of your client's Slack workspaces or Microsoft Teams instances. Triage and answer tickets from one private Slack workspace, Microsoft Teams instance, or Halp’s web app.

• 

  Add ticket followers to streamline approvals

  Add an outside email address or collaborator to a ticket so they can see its history and easily reply for quick approvals.

• 

  Customize fields, statuses, and forms

  Streamline operations with easily customizable settings to make Halp fit your team.

• 

  Actionable reporting on team performance

  Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.

• 

  Easily accept and answer email based tickets

  Clients' employees can submit tickets via email. These tickets route to Halp to keep your team working in one place.

• 

  Manage and search tickets in the web

  View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

• 

  Improve response times and customer satisfaction

  Define flexible SLAs to measure and improve response and resolution times. Clients can easily rate ticket satisfaction from Slack or Microsoft Teams.