Build relationships with your best customers directly in Slack channels. Track, manage, and report on requests.
Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.
Invite your team into a private Slack triage channel where you can add private notes to tickets and resolve issues faster.
The assignee and customer are notified about ticket updates directly in Slack to ensure fast resolution times.
Streamline operations with easily customizable settings to make Halp fit your team.
Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important customers, categories and fields.
Customers can submit tickets via email. These tickets route to Slack-based triage channels to keep your team working in one place.
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Define flexible SLAs to measure and improve response and resolution times. End-users can easily rate ticket satisfaction from Slack.