Slack-based ticketing for customer channels

Build relationships with your best customers directly in Slack channels. Track, manage, and report on requests.

Add to Slack
Not a Slack admin? Test in our Sandbox

The benefits of conversational ticketing

Automate your day with powerful workflows

Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.

Collaborate with your internal team

Invite your team into a private Slack triage channel where you can add private notes to tickets and resolve issues faster.

Get notified about ticket updates directly in Slack

The assignee and customer are notified about ticket updates directly in Slack to ensure fast resolution times.

Customize fields, statuses, and forms.

Streamline operations with easily customizable settings to make Halp fit your team.

Actionable reporting on team performance

Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important customers, categories and fields.

Easily accept and answer email based tickets

Customers can submit tickets via email. These tickets route to Slack-based triage channels to keep your team working in one place.

Manage and search tickets in the web

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

Improve response times and customer satisfaction

Define flexible SLAs to measure and improve response and resolution times. End-users can easily rate ticket satisfaction from Slack.

Turn any Slack message into an Answer to automate recommendations for repetitive questions

Works standalone or integrates with the systems your team already uses.

Jira & Jira Service Desk Integration

2-way sync comments, fields, and forms with multiple Jira projects.
Jira Integration

Zendesk Support Integration

2-way sync comments, fields, and forms with Zendesk.
Zendesk Integration

ServiceNow Integration

2-way sync comments, fields, and forms with ServiceNow.
ServiceNow Integration

Halp Standalone

Don't have a ticketing system? Use Halp's powerful ticketing platform.
Explore Halp's Web App

Scale Slack-based support at your company