The benefits of 
conversational ticketing

• 

  Automate your day with powerful workflows

  Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.

• 

  Collaborate with your internal team

  Invite your team into a private Slack triage channel or private team inside of Microsoft Teams. From there, you can add private notes to tickets and resolve issues faster.

• 

  Get notified about ticket updates directly in Slack or Microsoft Teams

  The assignee and end-user are notified about ticket updates directly in Slack or Microsoft Teams to ensure fast resolution times.

• 

  Customize fields, statuses, and forms

  Streamline operations with easily customizable settings to make Halp fit your team.

• 

  Actionable reporting on team performance

  Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.

• 

  Easily accept and answer email based tickets

  Employees can submit tickets via email. These tickets route to a Slack triage channel or Microsoft Teams triage team to keep your agents working in one place.

• 

  Manage and search tickets in the web

  View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

• 

  Improve response times and employee satisfaction

  Define flexible SLAs to measure and improve response and resolution times. Employees can easily rate ticket satisfaction from Slack or Microsoft Teams.