2-way ServiceNow Slack Integration

Automate support and IT workflows with a 2-way sync between Service Desk  messages and Slack conversations.

Conversational ticketing use cases:

IT and Ops Service Desk

For IT and Operations teams, Halp allows employees to open and respond to tickets directly in Slack. Your team can triage tickets and build automated reporting and workflows.
Halp for IT and Ops Teams

Customer Channels in Slack

If you're utilizing Slack channels or a Slack community to engage your best customers, Halp ensures issues are tracked, assigned, and answered. Tickets from all customers flow into a triage channel to be prioritized.
Halp for Customer Channels

IT Consultants and MSPs

If you're an IT Consultant or MSP providing IT support to many companies, Halp allows clients to open tickets from multiple Slack workspaces. Your team can answer and report from one central system.
Halp for Consultants / MSPs

Streamline support by connecting ServiceNow and Slack