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2-way ServiceNow Slack Integration

Automate support and IT workflows with a 2-way sync between Service Desk  messages and Slack conversations.

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A conversational ticketing platform built for ServiceNow

Turn messages into Tickets

Use a simple emoji to quickly turn direct messages in Slack into a trackable Jira ticket

2-way Sync in Threads

Messages in the Slack thread create responses to the Jira ticket, and responses from Jira tickets post back to the thread in Slack.

Customizable Forms in Slack

Create tickets with a simple slash command and categorize them with unlimited forms synced with Jira

Conversational ticketing use cases:

IT, HR, Ops Service Desk

For IT, HR, and operations teams, Halp allows employees to open and respond to tickets directly in Slack. Your team can triage tickets and build automated reporting and workflows.
Halp for HR and IT Teams

B2B Support in Slack

If you're utilizing Slack channels or a Slack community for customer support, Halp ensures issues are tracked, assigned, and answered. Tickets from all customers flow into one triage channel for your team.
Halp for Slack-Based Support

Managed Service Providers

If you're an MSP providing IT support to many companies, Halp allows clients to open tickets from multiple Slack workspaces. Your team can answer and report from one central system.
Halp for MSPs

Streamline support by connecting ServiceNow and Slack

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Conversational ticketing for teams that love Slack.

We’ve spent years building software to make support better. We’re focused on creating delight in simple, everyday conversational support experiences.

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