1. WHO WE ARE. For the purpose of applicable data protection legislation, the data controller of your Personal Data is BubbleIQ, Inc. dba Halp at 1515 Walnut Street, Suite 300, Boulder, CO 80302, USA. Our data protection officer may be contacted by emailing email@example.com.
3. WHY DO WE NEED YOUR PERSONAL DATA? We need certain Personal Data in order to deliver the Services to you.
5. THE INFORMATION WE COLLECT.
We use your Personal Data to provide you with the information or content that you have requested, and, in some cases, to contact you about our products, features or services. If you no longer wish to receive press releases or any other type of information from us, you may send us an email through our “Contact Us” link to change your preferences; or follow the “unsubscribe” link provided in the e-mail that you receive.
We use non-identifying information collected through Halp Services in the aggregate to better understand your use of our services and to enhance your enjoyment and experience. For example, we may use the information to improve the design and content of our services or to analyze the services that we offer.
6. AUTOMATIC DATA COLLECTION.
Account and Profile Information. In order to use our services, we collect data from you through the use of our bot including but not limited to: name, avatar(s), email address, employer, title, permission settings and preferences.
IP Address. To make Halp Services more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. We may associate your IP address with your account and your other Personal Data.
We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Services; and (2) third party cookies, which are served by service providers on our Services, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.
Our Service uses the following types of cookies for the purposes set out below:
Type of cookie
These cookies are essential to provide you with our Services and to enable you to use some of the features. For example, they help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
These cookies allow our Services to remember choices you make when you use our Services, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our Services which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Services.
Analytics and Performance Cookies
These cookies are used to collect information about traffic to our Services and how users use our Services. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. It includes the number of visitors to our Services, the websites that referred them to our Services, the pages they visited on our Services, what time of day they visited our Services, whether they have visited our Services before, and other similar information. We use this information to help operate our Services more efficiently, to gather broad demographic information and to monitor the level of activity on our Services.
We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Services works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.
You can prevent the use of Google Analytics relating to your use of Services by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB
Social Media Cookies
These cookies are used when you share information using a social media sharing button or “like” button on Services or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this.
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings. Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com.uk.
If you do not accept our cookies, you may experience some inconvenience in your use of our Services. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Services.
We, our third party service providers, advertiser or our partners may also use “web beacons” or clear .gifs, or similar technologies, which are small pieces of code placed on a web page, to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons may be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
7. INFORMATION THAT YOU PROVIDE TO US. We ask for information necessary to providing our services and billing for those services.
We ask for and may collect personal information about you such as your name, address, phone number, email address, instant messaging ID, company name and website name, when you register for an account to access or utilize one or more of our Services. We also ask for and collect personal information such as an email address and a name or alias from any individual that you authorize to utilize our Services in connection with your account (an “Agent”). We base the processing of your personal information on our legitimate interest to provide you with the necessary functionality required during your use of our Service(s).
If you sign-up for a free trial Account, you are not required to enter your credit card information unless and until you decide to continue with a paid subscription to our Services. A third-party intermediary is used to manage credit card processing.
We also collect and store content that you post, send, receive and share through our services. This content could include Personal Data about you or others in your workspace(s) or instance(s). Personal Data could also be included in files, screenshots, comments, custom emojis and links you use with or upload to the Services.
Halp offers or may offer publicly accessible blogs, community forums, comments, discussion forums, or other community engagement (“Community”). You should be aware that any information that you post in a Community might be read, collected, and used by others who access it. To request removal of your Personal Data from a Community, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Third-Party Service Providers. We may share your Personal Data with third-party service providers, for example: to our integration partners in connection with your use of the Services, to otherwise provide you with the Services; to conduct quality assurance testing; to improve and build the product; and to provide technical support. Here is a list of our third-party service providers with access to Personal Data: halp.com/subprocessors.
Corporate Customers. If your access to the Services is associate with a corporate customer of Halp, we may share your Personal Data with such corporate customer for billing and administrative purposes.
9. YOUR RIGHTS. If you wish to exercise any of the following rights, please contact us at email@example.com. In your request, please make clear: (i) what Personal Data is concerned; and (ii) which of the rights you would like to enforce. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
Access. You may access the information we hold about you at any time via your Member Account, where applicable, or by contacting us directly.
Amend. You can also contact us to update or correct any inaccuracies in your Personal Data.
Move. Your Personal Data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish.
Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
File a complaint. You have the right to lodge a complaint against our practices with respect to your Personal Data.
10. DATA SECURITY. We take reasonable steps to maintain the security of the Personal Data that we collect. However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk.
Please contact us at firstname.lastname@example.org with any questions or concerns relating to the EU-U.S. Privacy Shield. If you do not receive timely acknowledgment of your Privacy Shield-related complaint from us, or if we have not resolved your complaint, you may also resolve a Privacy Shield-related complaint through JAMS, an alternative dispute resolution provider located in the United States. You can visit https://jamsadr.com/eu-us-privacy-shield for more information or to file a complaint, at no cost to you. Under certain conditions, you may also be entitled to invoke binding arbitration for complaints not resolved by other means.
Last Updated: October 3rd, 2019