We found some great articles for this week's Halpful Tips. We start with the growing battle between Slack and Microsoft Teams. Grumpy Cat, who has made millions smile, has died at the age of 7. Atlassian encourages people to 'work open' hoping to promote builders to create on their platform. Lastly, thoughtful app onboarding is the key to providing the value of your tool to customers at the right time.
By Michelle Cheng, Reporter covering innovative startups, retail, and labor for Quartz at Work
There’s really no question at this point that Microsoft has managed to make itself relevant again. Under CEO Satya Nadella, the software giant has stormed the cloud computing business, revived its corporate culture, and in April surpassed $1 trillion in market value. But if you have any lingering doubts, consider what Microsoft’s rivals have to say about it.
Halp is currently researching and prototyping for a Teams integration. If you are interested in being an early adopters to hit us up on drift or shoot us a message at firstname.lastname@example.org.
By J. Freedom du Lac, Allyson Chiu, and Lindsey Bever, National, international and breaking news writers for the Washington Press
The “grumpy” cat, whose real name was Tardar Sauce, died on Tuesday of complications from a urinary tract infection. She was 7. “Besides being our baby and a cherished member of the family, Grumpy Cat has helped millions of people smile around the world — even when times were tough,” her owners said. “Her spirit will continue to live on through her fans everywhere.”
By Atlassian on The Drum
Atlassian is encouraging people to ‘work open’ in the software development company’s first-ever brand campaign. The brand’s ‘open’ concept comes to life in a trio of videos that showcase the power of openness in everyday interactions and relationships. Atlassian is putting its name and open concept out for the first time, as the company looks to gain more name recognition beyond the enterprise software world.
Learn about Halp's Integration with Jira.
By Komran Rashidov, Cofounder of Halp and Software Engineer for Medium
Have you thought of how crucial onboarding is? Clear and timely communication of your app’s value using the can build a stronger and more responsive audience. Now Slack app developers can subscribe to and triggers every time a user opens a DM with your app. creating a level of transparency and ability to respond to requests as soon as possible.
In each step of the customer journey, customer-facing teams strive to help customers maximize value from the product. In these interactions, customer-facing teams might receive hundreds, if not thousands of feature requests, comments, and other forms of feedback from users. In order to make use of this valuable feedback, support, engineering, and product teams need to build a collaborative environment.