Diving into this week's Halpful Tips Roundup, we took note of an article about the idea of removing passwords to help overworked and understaffed IT Managers. Also, Slack announces its decision to go public and their new bridge to bring in email users to the Slack experience. Their hope is to eventually 2-way sync internal email and slack messages. Lastly, we came up with 6 of our top Jira Service Desk features that will enhance the employee and agent experience.
By Bojan Simic, CTO, HYPR for HelpNetSecurity.com
When it comes to IT departments and helpdesk teams Bojan Semic, CTO of HYPR finds them desperately overworked and understaffed, and unfortunately, they continue to get inundated with even more tasks. He notes that password resets may seem like an easy problem to solve, but the volume of requests makes them an extremely time-consuming task, and Gartner estimates that 40% of all helpdesk calls are related to passwords.
By Anthony Ha, Senior Writer Covering Media and Advertising for TechCrunch
Slack has filed to go public via a direct listing. Also, the company attributes these losses to its decision to invest in growing their business to capitalize on the market opportunity, Slack also says that in the three months ending on January 31, it had more than 10 million daily active users across more than 600,000 organizations.
By Matthew Finnegan, Senior Reporter, Computerworld.com
Slack users will soon be able to communicate with colleagues that use the only email with the launch of a new “email bridge” feature for the company’s popular collaboration software. That email bridge is one of several updates unveiled at the Slack Frontiers user conference. Other announcements include a simple workflow automation tool and the extension of the Shared Channels beta preview to customers of its Enterprise Grid product.
By Halp Team, for Halp.com
Like any service tool Jira comes with a need for time and effort to understand each feature and how the pieces fit together. Navigating JIRA Service Desk can be especially overwhelming, so we’ve rounded up 6 of the platform’s best features that empower your Support team to work productively while keeping your employees happy! :)
Is your support team regularly working in both Slack and Zendesk? Does your team struggle with switching between tools, tracking your support team’s responses in multiple areas, or sharing customer questions with colleagues in other departments? You’re definitely not alone!