Happy April - The Halp crew has been busy and we’re thrilled to share all the great new features! We shipped new settings to give you the ability to customize Halp, educate your team on how to make tickets, and one of our most requested features: a 2-way integration with Jira!
Many of our customers need to store their ticket data in Jira for compliance, reporting, and more. We heard you loud and clear and are excited to be shipping a full 2-way integration between Halp and Jira. It supports Jira Service Desk and Jira Software, as well as Server and DataCenter.
The integration is compatible with all different flavors of Jira:
We had several customers request the ability to create a support ticket out of any bot message. For example, if you have system notifications such as PagerDuty, VictorOps, or Sentry this may be a great way to receive the notification, judge severity, and have a quick interface to make a trackable incident to sent to the team in order to triage accordingly.
Slack has a brand new event for bots to interact with users who open a DM. This can be a super useful way to introduce functionality, give users updates, or present them with fresh tasks. When a user first opens a DM with @Halp, they will be given this nice little prompt teaching them how to make tickets.
That's all for now! May should be another big month for the product team but let us know if you have other ideas for features you want us to build.
Using Slack as a help desk allows people to get the support they need without ever leaving the app they already use to communicate, which makes the whole reporting/resolving process much smoother and more efficient. Slack is a great fit, especially if you’re a smaller company because you won’t need to implement a different ticket tracking system, instead, you’ll work with what you already have.