We’re thrilled to announce the next step in Halp’s adventure, moving us forward in our vision to transform work between teams. Learn how our acquisition by Atlassian will bring Halp’s powerful capabilities to millions more teams across the globe.
We’re thrilled to announce the next step in Halp’s adventure, moving us forward in our vision to transform work between teams.
We launched Halp just over 12 months ago, but our story began 3 years ago. Our insight was that message-based communication is fundamentally changing how we work. A shift in the communication layer within the workplace means there is an enormous opportunity to build new ways to track and manage work. Over the past few months, this shift in how we collaborate has accelerated alongside the necessary increase in remote work. Improving how teams communicate and collaborate is more important now that ever.
We started building on top of the Slack platform in 2017 and honed in on the opportunity to rethink help desk ticketing in a message-based world. Our initial focus was on IT teams, designing a delightful experience for the commonplace #ask-it channel using an emoji to elegantly capture a ticket in a thread. We integrated with Jira Service Desk and Zendesk so that organizations big and small could get up in running in minutes without having to change infrastructure.
As we grew, something incredible happened. Many different teams outside of IT started using Halp to track their requests. DevOps, Security, Finance, SalesOps, Legal, and many more saw how simple it was to take all the random DMs, emails, and messages and track them in Halp. We are so proud to work with the thousands of amazing teams at forward-thinking companies including Adobe, Home Depot, Strava, GitHub, ClassPass, and even the internal teams at Slack.
We also realized that the opportunity to transform how requests are managed in the workplace is so much bigger than just ticketing. Today, we’re also officially announcing the launch of Halp Answers. Halp Answers enables your teams to leverage the knowledge that already exists within your company to automatically answer tickets right in Slack. That knowledge can be pulled in from Slack messages, Confluence articles, or any piece of knowledge in your organization.
Halp Ticketing alongside Halp Answers enables companies to provide human and personalized help and scale with the shifting demand that companies face in today’s chaotic environment.
We’re so excited to become a part of the Atlassian family and bring Halp’s powerful capabilities to millions more teams across the globe. We not only share this vision, we also share Atlassian’s core values, which is why our entire team is making the leap with us to this next phase.
We’ll be able to harness the vast resources at Atlassian to continue with our mission to make Halp the best tool for any team collaborating on requests with other teams. Our team will grow and be able to focus on making the core experience of Halp even more powerful. We’ll also develop a deeper integration with the Atlassian suite - improving our existing Jira and Confluence integrations and discovering the possibilities of Halp generating alerts in Opsgenie, cards in Trello, and much more. Read Atlassian's blog post about the acquisition here.
If you’re an existing customer, the Halp you know and love is here to stay for the long haul. We’ll continue to provide an amazing experience whether you use Halp standalone or integrated with Jira Service Desk or Zendesk. If you haven’t tried Halp yet, feel free to give it a spin. We’d love to show you the future of ticketing.
Even if you use Slack every day, it’s likely that there are a few tricks you still don’t know about. It’s understandable – it’s extremely easy to get the basics of Slack and feel like we’ve mastered the tool. And you’re probably right, but that’s not the same as using Slack with the assurance that you’re doing things the most efficient way.