Automate support and IT workflows with a two-way sync between Teams conversations and tickets.
Users can create a new ticket from anywhere in Teams, just by @mentioning the app.
Agents can triage and respond to tickets from directly within teams, via the app embedded in a Teams "tab".
Agents and requesters get notified via DM when new messages are posted to the ticket, or when the ticket is
opened / closed.
For IT and Operations teams, Halp allows employees to open and respond to tickets directly in Slack. Your team can triage tickets and build automated reporting and workflows.
If you're utilizing Slack channels or a Slack community to engage your best customers, Halp ensures issues are tracked, assigned, and answered. Tickets from all customers flow into a triage channel to be prioritized.
If you're an IT Consultant or MSP providing IT support to many companies, Halp allows clients to open tickets from multiple Slack workspaces. Your team can answer and report from one central system.