Discover our Blog to get updates, news and announcements for Halp
Building a modern ticketing system while also using it ourselves has proven to be a huge success as we move forward in developing and building a tool that is not only intuitive but a product we stand by in every way....because we use it!
As Halp’s Microsoft Teams integration has developed, we’ve switched from installing our apps in Teams’s App Studio to a sideloading. Basically, sideloading is the process of uploading a custom Teams app by uploading said app’s zip package to the Teams Store.
Slack is a collaborative workspace for teams—but you can use the software for much more. Establish and Organize your channels. Customize your workspace look and feel. Use slack Bots to the fullest. Reduce flipping cost and integrate with other apps you work in. Create Custom Emoji’s and More!
In this week's Halpful Tips, we notice the growing issue of internal digital systems without IT approval. Investors are watching as Slack's growing public value from $7.1B to $17B. The war between workspace systems continues between Teams and Slack we put together our comparison. Read our own Dev's take on creating a custom Teams app for Halp. Lastly, Boulder is receiving it's first Slack Dev Meet up hosted by us!
Depending on the needs of your app, our App-Studio-sideload approach may not be the easiest, however, there are certain factors to consider when developing and uploading Teams apps. We dive into features, functionality, and manifest versions of App-Studio and discuss different factors in the context of developing Halp’s Teams integration.
Slack or Teams? Which side of the workspace line do you fall? We have taken a moment to outline the differences in the two leading workspace environments to help you understand them better and figure out which would work best for your company.
There are multiple ways to create custom apps and multiple ways to create bots for said apps - each with their own advantages and drawbacks. We’ve assembled the following guide based on our own initial process for app creation and uploading in Microsoft Teams. This approach combines the use of Teams’s App Studio and sideloading to maximize available functionality and simplicity.
Fresh off the press, here is the May round-up of our brand new features for Halp!
It’s no secret that Slack is a dynamic tool. It allows teams to communicate in a fluid and transparent manner. Channels, direct messages, and threads are all amazing tools that allow you to organize messages and keep your team informed. One feature we love that doesn’t get talked about as much is User Groups.
So many exciting things happening this week! Buckle up for this week’s Halpful Tips. This week we take a look at Slack’s top 5 apps to save a little time each day. We learn about the Slack origin story, which is an unexpected one. How Atlassian will benefit from Slack’s IPO from now and in the future. Finally, Slack has invested in six startups just this year, we learn about their thoughts and motives for investing in startups.
Starting an internship can be intimidating yet exciting, especially if you just graduated high school. Our very own Dev intern Gernene gives us her fresh take on how support ticketing is crucial in many different organizations - even high schools. She re-imagines her high school experience with the implementation of Halp’s ticketing system.
Since its launch six years ago, Slack has quickly become a ubiquitous office tool. Used by companies of all sizes, it’s an effective way to streamline work and make teams stronger and more productive. And while it offers a powerful way to foster communication, part of its allure is the ability to connect it to a great deal of external and internal (meaning they were developed by the Slack team) apps.
We found some great articles for this week's Halpful Tips. We start with the growing battle between Slack and Microsoft Teams. Grumpy Cat, who has made millions smile, has died at the age of 7. Atlassian encourages people to 'work open' hoping to promote builders to create on their platform. Lastly, thoughtful app onboarding is the key to providing the value of your tool to customers at the right time.
There’s plenty of horsepower under the hood already, but many teams customize Jira Service Desk with other tools to take it beyond the areas it’s specifically designed for—whether that’s CRM, project management, or email management. In response to this, the Atlassian Marketplace opened its doors to software teams looking to customize and extend Jira Service Desk’s functionality in the spirit of improved team productivity.
Happy April - The Halp crew has been busy and we’re thrilled to share all the great new features! We shipped new settings to give you the ability to customize Halp, educate your team on how to make tickets, and one of our most requested features: a 2-way integration with Jira!
Slack announced a lot of big features last week along with dropping their S-1 as they look to go public in the next few months.Outside of the big features you’ve been hearing about, they also announced a bunch of less splashy but incredibly exciting features they will be rolling out. Here’s what’s coming next that I’m most excited about:
Diving into this week's Halpful Tips Roundup, we took note of an article about the idea of removing passwords to help overworked and understaffed IT Managers. Also, Slack announces its decision to go public and their new bridge to bring in email users to the Slack experience. Their hope is to eventually 2-way sync internal email and slack messages. Lastly, we came up with 6 of our top Jira Service Desk features that will enhance the employee and agent experience.
Initially, as a team just starting to put support processes in place, sorting and managing service requests was quick and easy. A short message was all the Support team needed to process a change request or set up the company Google calendar for an employee. But as the company grows and more people come on board, you soon find yourself working through piles of tickets, sifting through company inboxes, and pinging your Support team so they can follow up on those 3-day-old issues.
Halp has been getting some major upgrades in March and we are stoked to share it with you. Brand new reporting, ability to search tickets, and group based permissions so you can use Halp with multiple teams. Many of these features are driven by feedback from our early customers. If you have product feedback we’d love to hear it, don’t be shy!
This week on Halpful Tips Roundup we dive into some of this week's hot topics we see in the tech and workspaces. We first turn our attention to one of IT's big service providers who had a data breach causing an onslaught of cyberattacks. Slack released its top apps that help to reduce context switching in the workplace. Next, we turn our attention to a company that is focusing on internal onboarding automation workflows. Lastly, we look into one of Slacks most powerful organizational tools for your company the Channels feature and how to organize them better.
One of Slacks most powerful organizational tool for your company is the Channels feature. Slack channels help keep team conversations all in one place. It allows your team to chat throughout the day using various channels to organize conversations based on projects and more.
It’s clear that – at least right now – you can’t fully reject email. Instead, use some of the existing tools to your advantage to make sure you’re not overwhelmed by all these notifications coming from different sources. Connecting an email app to a channel in Slack is an easy way to skip your inbox and receive instant notifications without having to leave your workspace.
We're announcing a rebrand from BubbleIQ to Halp. Along with our $2.6M seed round from Slack, Techstars, and Matchstick Ventures.